Privacy Policy

Introduction

silvernodeium SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

As the data controller, silvernodeium is responsible for ensuring your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Collection

We collect personal data that you voluntarily provide to us when you use our services. The data we collect includes information you provide directly through our website forms, email communications, and phone conversations.

Personal information we may collect includes:

• Name and contact details (email address, phone number, postal address)
• Organisation or institution information
• Professional role and educational context
• Communication preferences and enquiry details
• Technical information such as IP address, browser type, and device information
• Website usage data through cookies and similar technologies

How We Use Your Information

We process your personal data for legitimate business purposes and only when we have a lawful basis to do so. How we use your information depends on the services you use and your relationship with us.

We use your personal data to:

• Provide our AI tutoring system review and consultation services
• Respond to your enquiries and provide customer support
• Communicate with you about our services and send relevant information
• Improve our website functionality and user experience
• Comply with legal obligations and protect our legitimate interests
• Conduct analytics to understand how our services are used

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data only in specific circumstances and with appropriate safeguards in place.

We may share your information with:

• Service providers who assist us in operating our business (such as hosting providers and analytics services)
• Professional advisers including lawyers and accountants
• Law enforcement or regulatory authorities when required by law
• Third parties in connection with a business transfer or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Typical retention periods include:

• Contact and enquiry data: 3 years from last contact
• Service delivery records: 7 years for business records
• Website analytics data: 26 months (Google Analytics default)
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under GDPR and applicable privacy laws, you have several rights regarding your personal data. These rights may be subject to certain limitations and exceptions.

Your rights include:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Luxembourg, this is the Commission Nationale pour la Protection des Données (CNPD).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contract performance: To provide services you have requested
• Legitimate interests: To operate our business and improve our services
• Consent: For marketing communications and certain cookies
• Legal obligation: To comply with applicable laws and regulations